Rochester Athletic Club


Rochester Athletic Club communicates its core values of Focus, Accountability, Commitment and Tracking through an adventurous training program known as F.A.C.T. The program’s aim is to take these disparate elements and combine them into a single operating principle. Put simply, F.A.C.T. orients employees to the facts that govern their jobs.

Focus, the first principle in the equation, is achieved through a three-hour group training session with the general manager, followed by an hour of one-on-one discussion with the department head. Through these sessions, new employees get a global view of the club, and the intricacies of its operation.

The second principle, Accountability, takes global ideas and brings them down to the level of the everyday employee. Thus, employees learn how the day-to-day administration of their jobs impacts the club. A job well done is good for the club; a job poorly done has the opposite effect.

Employees learn responsibility as they accept the idea of accountability. Commitment sets the parameters for the commitment level expected of each employee, while Tracking is a feedback process by which employee progress is gauged.

According to general manager Greg Lappin, the F.A.C.T. program has worked wonders. “It gives the staff direction,” he says. “It also provides complete job knowledge, an understanding of what is expected and directions for where to go to find support. One of our goals was to provide a common bond, identical orientation training and an ongoing management program. The program has made training and leading much easier for managers.”

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